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Contact Us
If you are writing to check the status of your order, please first check the Where's My Stuff? page. If your order has not shipped and you expected it would have by now, please check the product page where you ordered it for the Availability message. This is listed in the shaded box where you clicked Add to Cart just above where you made your selections. Some items may ship a few days after you place your order and this will be listed in the Availability notice on the product page.
Live Support Online
The fastest way to Contact Us is using our Live Support Online feature. Simply click the Live Support icon about halfway down the yellow left navigation bar to the left of this page and you'll instantly be connected with a Customer Service rep. Live Support hours are usually 9:30am-5:00pm eastern time Monday-Friday (except holidays).
E-mail
We have a staff dedicated to answering your questions promptly, even during evenings, weekends and holidays. Please make sure you enter your correct email address below; if it is wrong, you won't get our reply. Please also make sure to check spam folders for our replies; we reply to all emails and in most cases you'll have a reply within an hour or two, oftentimes within minutes. Between the hours of 11pm and 7am eastern time and on weekends and holidays, response times may be a bit longer.
Please enter your information below and we will respond to your message promptly.
U.S. Mail
Our mailing address (FOR ORDERS BY MAIL ONLY-DO NOT SHIP RETURNS OR CORES HERE-SEE BELOW):
PartsForYourCar.com
3020 Issaquah-Pine Lake Road #35
Sammamish, WA 98075
NOTE: This is not a warehouse and we do not ship products from here. Do not send returns or cores to the above address. To find out where to send a core return, click here. To find out how and where to return an item, please refer to our Returns section of the site for details. Sending anything other than mail orders to the above address will cause you to incur substantial restocking fees or core refund penalties.
Telephone
We do not offer telephone support or telephone ordering at this time. We've served hundreds of thousands of customers in our 11 years of business operating without telephone support or telephone ordering just like Amazon.com, Buy.com and other successful ecommerce companies and have had excellent results, providing customer service on days and at late hours our competitors are not even around. If you're skeptical, check out our Testimonials section, our reputation on auto related forums and our standing with the BBB. We're enthusiasts and consumers just like you. We believe in doing what we say we'll do. We'll never leave you hanging out to dry. Give our service a try, we'll strive to exceed your expectations.
Thanks for visiting us.
The Staff at PartsForYourCar.com
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