FAQ (Frequently Asked Questions)

If you can not find your question among these FAQ, then please feel free to contact us with your questions, and we will get back to you as soon as possible.

The Top 5 Questions

1. Why should I shop at PFYC.com?
2. Do you have a phone number I can call for help?
3. Can you send me a catalog of all your parts and accessories?
4. What browsers are supported in the store?
5. What if I need to cancel an order?

Other Questions

6. How do I place an order?
7. When will my order arrive?
8. How much does shipping cost?
9. How will you bill me?
10. What is your pricing policy?
11. What forms of currency do you accept?
12. How can I pay for my order?
13. How do I use an electronic coupon or gift certificate in the Store?
14. Some of the buttons on the left side of the page are getting cut off. What's wrong with my browser?
15. How will the products I buy on PFYC affect my new vehicle warranty?
16. What is a "cookie" and how do you use them?
17. Why is PFYC.com a member of SEMA?

1Q. Why should I shop here?
1A. We offer the best customer service and very competitive pricing as well as several years of experience with the products we sell. We offer a trusted name and the most comprehensive source for all of your vehicle's performance, appearance and protection needs. We provide accurate pictures, installation difficulty ratings, installation instructions (when available and possible), as well as technical advice and help, and did we mention the best customer service in the industry? Our customer testimonials speak for themselves.

We are 100% committed to your complete satisfaction - thousands of customers who have shopped with us agree, and we welcome you to join them. We stand behind each and every product we sell and will never sell you anything but the best quality parts and accessories. Find out why people keep coming back to us for all of their needs.

2Q. Do you have a phone number I can call for help?
2A. We are committed to providing you the best possible parts at the lowest possible prices. To keep our costs down, we provide customer service by e-mail and live online support (during business hours). Our staff will generally respond within hours of your query, but in almost no case will our reply take longer than 48 hours. Please feel free to contact us with any questions. If referencing an order, please provide your full name and order number to help us answer quickly.

3Q. Can you send me a catalog of all your parts and accessories?
3A. In order to keep costs down, we do not print or distribute catalogs. Our Web site is constantly updated with new products, services and information, making any potential catalog quickly out of date. By focusing all of our efforts and resources on the Web site, we can guarantee the best possible customer experience.

4Q. What browsers are supported in the store?
4A. You can access and shop at PFYC.com using any browser capable of displaying frames and using cookies. If you have a problem, first make sure that cookies are turned on in your browser and that no other program (such as WatchDog) is enabled. Some more advanced features such as mouseovers and JavaScript menus may not work in older browsers, or if you have those features disabled, but the main functionality and appearance should still be fine. Please alert us to any problems you may find.

5Q. What if I need to cancel an order?
5A. Please notify us immediately. However, if the order has already shipped, it is your responsibility to accept the charges for it. Be sure you really want what you are ordering before pressing the final "Submit" button. If your order is cancelled before shipping you are still subject to a 10% cancellation fee.

6Q. How do I place an order?
6A. We try to make browsing for products and ordering as easy as possible. Please refer to Placing an Order, our step-by-step guide to ordering products on PFYC.com

7Q. When will my order arrive?
7A. The first thing to do when ordering is to check the product availability note next to the product, which tells you if that product is in stock or not. For products currently in stock, it typically takes 12 to 24 hours to process the order and one to three business days to ship the order. If the product is not in stock, we will do our best to indicate on the product page when the items are expected to be in stock, based on the information we have received from our vendors. In some cases, however, these dates will change, so please check the product page frequently to get the latest update on expected stock date.

For details on shipping and tracking orders, please refer to Shipping Information and Where’s My Stuff?"

8Q. How much does shipping cost?
8A. For detailed information on our shipping policies and procedures, please refer to our Shipping Information page.

9Q. How will you bill me?
9A. If you are paying by credit card, all transactions are verified in real-time after you click-on the final "Order" button. You are billed immediately, even though in some cases products will not ship immediately (due to back order or normal delays). Your credit card bill will read "PartsForYourCar.com" as the billing merchant.

10Q. What is your pricing policy?
10A. We do our best to offer the lowest prices we can by keeping our overhead low and working closely with our vendors. Usually, when we have a special price or sale on a certain product, it's because we've negotiated special, limited time pricing with our vendors. Please visit our Pricing Page for details on our new Low Price Guarantee.

11Q. What forms of currency do you accept?
11A. When you use your Visa, MasterCard, American Express or Discover Card, the currency is automatically converted to US dollars. All prices shown on PFYC.com are quoted in U.S. dollars. If ordering via check or money order, please make sure that the funds are drawn in U.S. dollars. We can not accept any checks or money orders in foreign currency.

12Q. How can I pay for my order?
12A. We have two ways that you can pay for your products purchased on PFYC.com:

1. Enter your credit card or gift certificate information online
2. Send your order to us via U.S. mail with a check or money order in U.S. dollars.

For details about payment, please refer to How to Pay for Your Products.

13Q. How do I use an electronic coupon or gift certificate in the Store?
13A. First you will need to know the electronic coupon or gift certificate code. We will e-mail this code to you in the event of a Store credit, or it may be posted on the "What's New?" page in the case of a special promotion that we are running. In either case, enter the coupon or gift certificate code exactly as it is shown (capitalize as necessary), and click on "Redeem Coupon" (or "Redeem Gift Certificate" if it is a gift certificate) during checkout. You will see a place to enter the code during the checkout process. If the code is valid, you will notice that the shopping cart has automatically subtracted the amount of the coupon or gift certificate from your total order, and the remainder will be charged to your credit card.

14Q. Some of the buttons on the left side of the page are getting cut off. What's wrong with my browser?
14A. There is nothing wrong with your browser. Your screen resolution is probably set too low to view everything properly. Try closing the PFYC.com Web site, increasing the resolution by one setting higher, and then re-open www.pfyc.com. We have tried to optimize the store for an 800 x 600 screen resolution, so if possible, try to run in this mode as a minimum.

To reset your screen resolution, go to "Settings" (on the Start navigation bar), and then go to "Control Panel", double click on "Display" (should have a monitor icon), which will open up a smaller window entitled "Display Properties". Then, go to the "Settings" tab on this window and find the area called "Screen Area". Here, you can move the dial to adjust the screen resolution.

15Q. How will the products I buy on PFYC affect my new vehicle warranty?
15A. We are often asked if certain parts we sell will void new vehicle warranties. The answer is yes and no. For details, please refer to the Product Warranty section of this Web site. Your dealer should also be able to tell you what is covered and what is not. PFYC.com stands behind every product it sells, so if for any reason you are dissatisfied, please let us know and we will work to make it right without a fuss.

For further information on warranties and related laws, check out the following links:

• SEMA's Consumer Bill of Rights
• SEMA's page on the Magnuson Moss Warranty Act

16Q. What is a "cookie" and how do you use them?
16A. "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. At PFYC.com, our cookies do not contain any personally identifying information and they are primarily used for our Shopping Cart system. Without cookies, you will not be able to shop, because our shopping cart software uses cookies to temporarily store the items you've selected for purchase. If you are having problems with the Shopping Cart function, you may have disabled "cookies" on your computer.

17Q. Why is PFYC.com a member of SEMA?
17A. SEMA (The Specialty Equipment Market Association) represents our commitment to our customers and to our business as a specialty automotive parts and accessories retailer. Membership in SEMA demonstrates that we are dedicated to our business and here to stay. We will continue to invest in our business and work to fulfill your needs from an online automotive store.

SEMA is a good fit. Its members offer innovative specialty equipment products and services that enhance a vehicle's style, utility, and performance while providing vehicle owners with an added sense of comfort, convenience and enjoyment. That’s exactly what we do at PFYC.com. For more information on SEMA, please visit: http://www.sema.org/.