PFYC -> Customer Service -> Customer Testimonials

Customer Testimonials

PFYC.com would not be what it is today without our community of customers, and that's why we appreciate hearing what our customers think about our stores. We've made a lot of changes and improvements over the years based on customer feedback. Below are just a few of the comments we've received in the past regarding our business, customer service, pricing, selection and a whole lot more. We hope to hear from you soon!

Some letters have been edited for brevity, spelling or punctuation.

Many thanks for your fast shipping and the thermostat runs great! Again, thank you!
Guillaume P.
Rimouski, QC
6/25/2009

Thank you and I just wanted to let you know that you have a really good and easy site compared to others I have went to. The best and I plan to buy some more parts later on. Thanks for the help.
Raymond M.
Westwood, CA
5/23/2009

I purchased the F1 Style Ram Air Hood and Air Dam. I must say it is an amazing addition to the sleek look of my Grand Prix. Superior products! A little adjustment to fit just right but all worked out good. Thanks! Maybe I'll send a pic to PFYC.
Ryan W.
Sault Ste. Marie, MI
3/9/2009

I appreciate all your help - I've been consistently happy with the products you guys provide and this is the first time I've had to deal with support but my experience has only strengthened the reputation I have for your company. I will DEFINITELY continue to support you guys through purchases in the future.
Mike W.
Palos Hills, IL
12/11/2008

I appreciate it, you are one of the best companies with customer service that I have dealt with so far with buying parts for my gto. I will be back for any parts that you guys carry that I would want to get. Thanks again for the quick and speedy services that you have offered me.
Michael G.
Sterling, CT
7/24/2008

I've just received my order from you guys and I just wanted to say that it looks GREAT! Your customer service has been really nice to work with, your prices are great for the really really nice quailty products and everything came in an expected ammount of time! Really immpressed with the site!
Brad W.
Waterford, MI
3/4/2008

I have dealt with a half dozen vette parts companies. You people are the best, fairest in price and reasonable shipping costs. You are by far the fastest shippers. I can't say enough about your organization -- keep up the great work. You are the farthest away from me (2400+ miles) yet ship faster than a french surrender LOL - thanks and god bless.
Gene B.
Howell, MI
2/21/2008

I just want to say I have been shopping through you guys for 6 years now for all my grand prix's and have had nothing but great service, fast shipping and great products. I just purchased the 19" moxy wheels they look great, and anyone who asks i give nothing but props. Good job and thank you.
Andy M.
Binghamton, NY
12/12/2007

Just wanted to say thanx for the GREAT customer service. Brian is the man! Very knowledgeable, helpful, and polite. Quick response to emails and the live support is a great feature. Your parts selection is very broad and, while no website can offer everything, you seem to have as large a selection as I have found.

No question is too trivial, no issue or complaint is taken lightly, and NO ONE has more appreciation for their customers than the gang at PFYC. You are my first recommendation to anyone that will listen. I have shopped PFYC for my Grand Prix, my GTO, and now my Corvette. The response is always the same.....fantastic!

Thanx again guys and keep up the great work!!!!!!
Jeff C.
Lenexa, KS
11/16/2007

I just wanted to express my happiness with PFYC and all the GREAT Customer Support you and your company provides! No wonder you all are the first I turn to when I need new stuff for my Grand Prix!!!
James S.
Affton, MO
8/28/2007

I recently bought a custom fit windshield sunscreen for my car from you and I love it. These should be the only kind made! It was definitely worth the price and I have told many friends about it. Thanks for a great product!
Grant P.
Merriam, KS
6/10/2007

I've pretty much built my entire car using PFYC parts (see Steve Shannon's week 323 GP picture) over the years and I've dealt with you personally in the past and your quick response and commitment to total customer satisfaction is a rarity these days when doing business over the internet and from a customers viewpoint, I just wanted you to know that we appreciate it. Keep up the good work!
Steve S.
Florissant, MO
5/10/2007

Don't change a thing! You web pages are well laid out. Easy to understand with very helpful information for installations.
Kenneth B.
Eldon, MO
9/3/2006

I'm a new Vette owner and was searching the web for parts/accessories, etc. I felt essential, and those that I just wanted to have! Your list of parts was among the more impressive that I reviewed. Also I received a quick response from your customer service area to an e-mail inquiry concerning my pending purchase.
Russell D.
Baton Rouge, LA
7/9/2006

Brian thank you so much. You guys f***ing rock. I love the quality of products, fast shipping, great knowledge, and by far the best customer service I've ever received. For this I'm reccomending PFYC on all the W body forums I frequent. You guys really and truly make it a pleasure doing business online. Again thanks and kudos to PFYC. You are the best.
Joe S.
Pelham, NH
5/1/2006

You can't improve on perfection. If it's not broken, don't fix it. Excellent and prompt customer service.

I think it was back in 1999 or 2000. I saw a Grand Prix parked in front of a Starbucks and when I shinned my headlights on the lower part of the driver's door, I noticed a reflective Grand Prix. I looked it up on the internet and found the GrandPrixstore.com and pretty much did my car over. The mod bug had gotten a hold of me. Thanks to the high quality parts I have bought here, I have received many compliments and awards for my GP.
Lorena S.
Garland, TX
3/31/2006

Your website, services, shipping and prices are the best out there. I have shopped with your store since I bought my Grand Prix in '01. Your help and support has been excellent. Thank you and keep up the good work.
Jason M.
Norfolk, VA
1/31/2006

Your personal reply to my inquiry about the gloves arriving before Christmas was fabulous. It took less than 10 min. More companies should follow your lead.
Jane S.
Seattle, WA
12/20/2005

I just want to say how happy and pleased I am with all of your service. Very fast shipping and great tech help. My girlfriend/soon to be wife ordered things for me and needed help, when she e-mailed you she got a reply within 1min. That is just amazing. You now have a very happy gearhead and a great looking GTP customer. ROCK ON, and thank you.
Brad
Location unknown
10/19/2005

Once again, PFYC's "good old fashioned Customer Service" has been literally outstanding. On this occasion, I had emailed PFYC to confirm some items that I figured I needed to do a modification to my Corvette's headlamps. Brian very kindly, pointed out by return email, a way that I could achieve the desired results WITHOUT PURCHASING ANYTHING AT ALL! (because my previous PFYC headlamp kit already contained everything I really needed). Now just how many businesses would do that? Honesty and integrity such as this makes for a very happy Customer - and sure gets PFYC first crack at any of my future business!
Perry B.
Roseville, CA
8/19/2005

I rarely bother writing to companies, but I had to tell you that I am extremely pleased with my purchases at PFYC. You have always responded to my questions, the live support is fantastic and the "Where's My Suff" tracking is amazing. I have touted you guys at Corvetteforum.com and will continue to do so. Keep it up!!
Jerry A.
Fairfax, VA
6/2/2005

I just got my 2004 Grand Prix GTP Comp G back from the body shop after having the Inferno ram air hood, spoiler and front air dam painted and installed. Looks awesome! The body shop has been in business for almost 40 years and the owner said they were the best quality aftermarket fiberglass parts he had ever worked with. The looks more than exceed my expectations. Thanks!!!
Michael A.
Summerville, SC
5/12/2005

Kudos to your and your customer service team. You've kept me constantly informed and 'in the loop', and that speaks volumes about your company.

It's hard for customer service to appease a 1st time customer after an order mixup, let alone win them over for follow-on orders. However, you and your team have succeeded on both accounts. I hope your management appreciates your efforts, and rewards you accordingly.
John E.
Dale City, VA
5/11/2005

Thanks they arrived today - I REALLY appreciate it......customer service like this is fast becoming a thing of the past. I'll be back to buy more 'stuff' (I even have a pending order right now).

Great effort - you guys are the best !!!!
Dennis P.
Coral Springs, FL
4/26/2005

Thank you so very much.

You guys are the greatest, and I will recommend your business to anyone that asks where I purchased my products. It's good to see that customer service plays as much a part as the actual purchase itself.

I've run my own business for 27 years following that policy, and I've never had to look for work. If you ever move out here to the Sacramento area, and want a swimming pool...I'm the person to look up.
John R.
Rancho Cordova, CA
4/6/2005

THANK YOU! For the quick response to my concern, e-mail AND acting upon it in a professional, timely manner! I received the gauge pod on 9NOV. The customer service that I received from you was OUTSTANDING and I am very IMPRESSED! You can be assured that I will continue to be a customer to PFYC.com!
James C.
Goldsboro, NC
11/10/2004

I do agree you have the BEST service, shipping, and prices out there. Seriously. Your company is A+ Class. Even my wife won't let me order from any other place but yours. And I guess thats what it boils down to talking her into letting me have some more apperance mods, but there'd have to be a kicker to let her let me!
Chris Y.
Frisco, TX
10/15/2004

I just wanted to let you know I really liked your parts. They fit tightly, and correctly. My order got here quickly and although I am old fashioned and would rather talk to an operator, I feel secure dealing with you all and respect you cost-cutting measures. The quality is high and the price is right. I put the air intake on in less than 10 minutes by reading your simple instructions first, and then doing the job. I will continue to buy parts from you if you sell what I need.
Brian C.
Monroe, OH
9/19/2004

I am impressed beyond explanation. 1.) I am impressed with your service, and how quickly you got the parts to my mechanic. You said that it would be there and it was. This scored BIG points with me. Thank you. 2.) I dyno ran the car before and after. 32 Hp and 25 flbs increase. (211.3 Hp and 263.32 flbs at the wheel!) Also it sounds mean. A bit louder in the car then I expected. This will take some getting use to, but over all I love it. The car runs like a demon.
Kevin M.
Colonial Beach, VA
7/13/2004

Thank you for getting me an answer so soon! I wanted to tell you AGAIN that your companies outstanding customer service is one of the main reasons why I give you my business and that starts with the the little things like the president of the company returning customer e-mails. I just wanted you to know I appreciate it. Keep up the good work!
Steve S.
Florissant, MO
6/17/2004

As usual, you guys are right there for the tech help. I appreciate not only the answer to my questions, but the reasoning and the benefit of the retro-fit. Thanks again for all your help. Keep up the great work. Sincerely, A lifetime customer.
Paul C.
East Aurora, NY
6/15/2004

I thought everything was great. Very easy to follow through the menus and I love the fact that I can find out the shipping without entering a credit card.
Phil H.
Marion, IA
4/6/2004

You do a great job of offering a wide variety of GP products. I especially love the installation difficulty tool. Very Helpful!! Thanks
Jason H.
St. Peters, MO
3/30/2004

Believe me, there should be more companies out there like yours. I find that PFYC is very helpful with advice and tech support. You 'guys' go that extra mile to keep us customers both happy and informed. Keep up the excellent work. You've got me for a 'forever' customer.
Paul C.
East Aurora, NY
3/22/2004

Hi, I ordered STB's, Eibachs pro kit, k&n filter, and recharging kit. I was very pleased with your companies shipping, email responses and everything that went along with the order. I would recommend your company to anyone and will look forward to doing business with you again. Thank you very much.
Richard S.
Pittsburgh, PA
3/8/2004

Merry Christmas and thanks for the personal touch. I've told everyone how helpful you have been. There are more of us wives out here. We need people like you to help us.
Susan S.
Loudon, TN
12/22/2003

You guys are awesome!!.....I just started ordering from you last week but I already received one of my products and am totally satisfied with your products....service.....and love the way I can check my order!!. I have items presently on order and I am looking forward to receiving them. Its like Christmas again. Thanks again and I am looking forward to doing business with you in the future.........often!! p.s. You guys are fast!!!!
Henry C.
Jackson, MS
7/14/2003

I just wanted to let you know how pleased I was with the quick service on this order. I have done business with you in the past and will continue to. I also liked the fact that I was able to sign up to receive confirmation when my item was back in stock. You are doing a great job and I can only send praise your way. Keep up the good work, and I'm sure we'll be in touch again.
Darek W.
Madison, WI
4/18/2003

I would just like to thank you for your fast and prompt service on the pulley that I ordered from you. It was the fastest service and shipping that I have ever seen, and you were very helpful. Keep up the good work. I will recomend your website to all my friends.
Anthony S.
Park Ridge, IL
3/7/2003

I would just like to email the Grand Prix Store and say "Thanks" for the good job you do. I've ordered many things for my Grand Prix from you guys, all with great outcomes, Fast shippment, etc. I pre-ordered my Altezza tails, an was shocked that yesterday I got them. For a pre-ordered item that was fast. Great job guy;, they came in great shape and look good on the car. Thanks for having a great company and for being so easy to order from. I will always order from you guys. Got nothing but good words for you and I will tell everybody about PFYC.
Troy A.
Toronto, Ontario, Canada
1/18/2003

I was just contacting you to let you know that I thought your service was great. We had a problem with the shipment of the reflective lettering kit, but you guys were right on top of it and when it came back to you, you contacted me immediately for a different mailing address. I just wanted to let you know that I am very pleased with all the products I recieved from you and the promptness in which they were delivered. I am looking forward to doing business with your company in the future.
Jeremy B.
Mentone, IN
11/8/2002

I have purchased several parts from you in the past for my GTP. I did the unthinkable a few weeks ago and sold the car. Since then I have been working with some other online retailers in the WRX world and have found out just how great your service was. I have had nothing but trouble with a few of these guys selling crappy parts, not standing behind the products, and having very poor attitudes and business practices. I got a part that I believe to be of low quality and tried to return it, and they tried sticking me with restocking fees and all sorts of other crap. In a phone conversation trying to resolve the issue, they treated me very poorly. In the past I only had one problem with parts from you and you were very professional with resolving my dispute. I did not have to pay shipping to return the item. No restocking fees. And you even gave me store credit for the expenses I already incurred above the purchase price of the item. At any rate I just wanted to say thanks for being stand up guys and running a great business. I only wish you sold parts for the WRX.
Aren M.
Des Moines, IA
10/31/2002

Hello. I just wanted to take a moment to thank you all for the great service. I ordered headlight and taillight covers, carflector and splash guards for my Monte Carlo on 9-13-02 and received all the products less than one week later. I can't wait to install them! Thanks again.
Mary P.
Troy, MI
09/20/2002

Just a quick note to again say thanks for the quick shipping of my new Borla Exhaust system. Your prices have been the best I have found and I appreciate your dedication to serving the aftermarket parts needs of Grand Am enthusiasts. I have installed the exhaust and it is awesome! I love the sound and the extra power that comes with it. It is everything I wanted in an exhaust that would be wife-friendly and easy on my hearing while delivering the power. As usual, PFYC came through again. Thanks for being there for us!
Brad B.
Marion, OH
09/13/2002

Recently I ordered a Ram air hood from your company. I have never ordered anything on-line in my life,so needless to sat i was a little apprehensive. I e-mailed you a couple different times and each time you answered all my questions with honesty and patience,and i thank you very much for that. Today,i recieved my hood about 5 days earlier than i thought. It is eveything i was wanting and then some. These are so awesome and i just wanted to thank you personally for offering this product and keeping your word on every aspect. Shipping to Denver Colorado was $90 dollars. Very fair! Hats off to Partsforyourcar.com and i look very much forward to ordering more items for my 2001 GT1.
Richard R.
Denver, CO
08/22/2002

Your store is the bible for late model Grand Am owners aftermarket needs. Excellent customer service, pricing and ease of use.
Matthew Y.
Basking Ridge, NJ
08/15/2002

Thanks, Eric. The Grand Prix Store has been extremely helpful in the Customer Service Dept. If only my company could learn a few things from you guys.
Joe D.
Dracut, MA
05/20/2002

Just a short note to thank you and the grand prix store for a fast professional response. The hardest thing to find on the internet is customer service and reliability, both of which have been displayed time and again to me by the grand prix store. After a very successful installation of the pulleyboys 3.4 pulley and slp cat-back exhaust offered by you, I can definitely say I am very satisfied with the quality products offered as well. You can expect me to be a future customer with the grand prix store again because of this. Keep up the professional approach and I think many others will recognize this and continue to shop the grand prix store as well!
Nick C.
Maple Grove, MN
04/24/2002

Sounds good, thanks again Brian. Once again, I continue to be impressed by the EXCELLENT customer service that I receive from Grandprixstore.com. I will definitely continue to do business with your company in the future. Have a great day!!
Chris L.
Rochester, NY
03/01/2002

I just wanted to let you know that I got the gauges today. I know I was kind of annoying ask all the time where they are, but thanks for putting up with all the questions.

I was amazed that they only took a day to get here also. Thanks again for the excellent customer service. This is the 6 or 7th item I have purchased from you guys, and it will NOT be the last. The product quality and customer service is excellent. Now I am just waiting for the CAI, so I can purchase it from you guys!!
Josh O.
Des Moines, IA
02/15/2002

I just wanted to say that I am very impressed by the customer service that PFYC has to offer. I recieved my order in a timely fashion and my questions were always answered. With service like this, I will always remain a customer. I want to give a special thanks to Eric for having to deal with my questions and the rest of the team. Keep up the good work and thanks for everything.
Marcus N.
Muskegon, MI
01/22/2002

I would like to thank you for having a business that I can trust. In this day and age of worthless customer service, you and your company are a shining ray of light. I have had some rather hideous experiences with other companies, especially online. The GPS; however, is more trustworthy (in my opinion) than anyplace I have available locally. THAT is something you should really be proud of. Although I own a regal GSE instead of a Grand Prix, you still have many products for my vehicle. I look forward anxiously for any Buick-specific parts you may be able to obtain. (Clear headlight protection covers for my Regal---hint-hint) Maybe your connections and great support could see it enough to help us (Buick owners) to a parts eutopia, not that your parts for us aren't appreciated. Thanks again for being more than I ever hoped for from a go-fast parts heaven.
Jay
South Milwaukee, WI
01/14/2002

Unreal!!!! I emailed you guys 30 min ago and recieved a paragraph of info answering ALL my questions. Maybe if ALL online companies took the initiative to concentrate on service as well as product, they would be around a lot longer like you. Take care and I look forward to your future successes.
Thurston L.
Kansas City, MO
01/11/2002

You guy's are great with response, I appreciate your help. I have viewed a great deal of corvette product sites and yours is the all around best. Thanks again.
Art H.
Chesterfield, VA
12/20/2001

Thanks for taking the time to put up with my constant questions. You guys rock.. I swear, you have the best customer service I have ever experienced. Thanks again!
Bobby C.
Orlando, FL
10/29/2001

Thanks much! You guys are great. I appreciate your super customer focus and continued efforts to make us happy. Your prices, coupled with your great attitude have made me a permanent customer of yours.
Ronald M.
Cumming, GA
10/16/2001

Thank you very much. I received most of my stuff today and the rest tomorrow which I am going to install and then the pulley on Friday. I really do appreciate everything you all have done for me. You guys are really on top of things specially with your customer service. You will be hearing from me in the next few weeks for all of the rest of my stuff. PCM, Shift kit, Trans interceptor and oil cooler and anything else that I need. I have also recommended you to a few friends with grand pirx's and grand am's. I also have many friends looking for parts for late model trans am's and firebird's. Once again I really do appreciate it.
Shawn U.
Las Vegas, NV
08/23/2001

Very well done product ... I can not wait for it to get dark tonight so I can try them out. Good price on the Donaldson cleaning kit too. I have the one filter out, waiting to be reinstalled, it was dirty. It is a pleasure dealing with your company. Please feel free to use me as a reference.
Bob H.
Aiken, SC
07/20/2001

I love shopping with you guys. You are always on top of the game with low prices, and great service. Thank you for helping me make my grand prix the smoothest looking car in my state. I have a 2000 Daytona, and I got tired of it looking the same as all the other Daytonas. I added some badge lettering, reflective lettering for the back, a bra, locking lugnuts, new splash guards, and a locking gas cap. If it weren't for you, I would have never caught the guy stealing my gas. YOU GUYS RULE!!!!
Cristie C.
Flushing, MI
06/06/2001

Thanks for you great service and you QUICK response to email questions i sent to you. Your Great Customer service and quick shipping are a positive aspect of a good business. Thanks you very much I will hope to do more business with you in the future.
Joseph V.
Brooklyn, NY
05/04/2001

I can't tell you how happy I am with the outcome of the hood. I have had so many looks and comments. When I brought it to the dealership, everyone was asking about it. I had half the dealership asking me questions. I appreciate you guys putting the pics up for me, I can't tell you how excited and happy I am. Once again, thanks for all your help. I look forward to doing business with the Grand Am Store and let me know if I can help in any way.
Bradley C.
Slidell, LA
05/02/2001

Thank You very Much for your quick responses to my questions. I must say that the customer service aspect of your business is one of the best I have encountered online. You usually answer any questions as quickly as possible. Being in business school, it is refreshing to see a company that doesn't only say customer's are first but shows their commitment through the way they treat their customer's concerns.
Anjan B.
Tampa, FL
04/07/2001

Thanks a lot fot all the pictures, the advice/support you guys give, and the push you provide to get companies to develop these great products. Although my wallet would be a tad fatter without you guys, I think it's better this way. ;)
Stephen F.
Atlanta, GA
04/05/2001

Hello! I just wanted to drop a note by to say how very, very happy I am with your products and SERVICE!!! Thanks very very much!
Michael T.
Alton, IL
03/07/2001

I want to thank you for your quick responce to my problem with my Lit Logo & am very very impressed, you've got my continued business & i will refer all my Truck friends to your store, thx again Brian. The old Logo's should be arriving to you soon & the new ones are installed & working great. I did install them on a switch now so i'll only use them in car shows & for a little showin off now & then :-) Think they can't handle being on anytime the lights are on, probably get to hot.
Rick H.
Escondido, CA
03/03/2001

As this was my first purchase with Vertical Stores Corp. I am very pleased to say the least - about your service. I made the order on Tuesday Feb 20 and got it at my door here in Ontario on Tuesday Feb 27. Thank you so much for my parts GREAT SERVICE. Have to go back now and order some other toys for boys. FROM YOU.
David M.
Ontario, QC, Canada
02/27/2001

I've been buying stuff off you guys for the last year or so and I just want to express my sincere appreciation in the care you take in keeping your customers satisfied. Rarely do you have businesses that are so attentive (web-based business even moreso). I look forward to buying my next set of upgrades from you in the near future. Keep up the Excellent work!!
Bill W.
Ashburn, VA
02/27/2001

I just wanted to say that dealing with you both has been great. You promptly return e-mails and put up with my whining. I appreciate all of the input you have provided and feel extremely comfortable spending money with your company. I am in the business of providing enterprise computing solutions for numerous .com companies and every day I watch them go under because they cannot provide the level of service like that of Grandprixstore.com.
Scott N.
Englewood, CO
12/18/2000

Just a short note to let you know that the above mentioned floor mats arrived yesterday. Thanks for the speedy shipment! No worries about Xmas now! I appreciate your communication and the excellent service.
Mark L.
Alpena, MI
12/16/2000

I really appreciate for everything you done, you guys have great and friendly service. Thanks again.
Eddie R.
Laredo, TX
12/16/2000

If I receive two of them I will definatly send one back to you. You guys are the best, the service is great, I plan to do alot more business with you.
Joe M.
Taunton, MA
12/15/2000

Thank you sir. Your dedication to customer service has not been matched by any other online merchant. Happy Holidays.
Eric P.
Pflugerville, TX
12/14/2000

I recently ordered a Pulley Boys 3.5" pulley, a pulley puller and a supercharger belt for my 98 GTP. I ordered the parts on Sunday Nov 26. I expected to maybe see the parts in a week or two. I couldn't believe it when the pulley and puller were delivered a couple of days later, and the belt a day after that! I'm impressed. I've not tried to install the pulley and belt yet, but the puller looks well made and heavy enough to pull the tire off a semi. I think it will work as advertised. Thanks for the great service. I'll be back for more GTP parts as soon as my bank account recouperates.
Dana K.
Bremerton, WA
12/01/2000

Yes, that is the exact adress. Thank you very much for the timely reply and for your understanding! I have to thank you for having such a great store with such excellent service, especially over the internet where horrible customer support seems to be the norm!
Kyle M.
Goleta, CA
10/27/2000

Just wanted to say thank you for working out the sway bar issue. It isn't everyday that a company (internet based or local) would go through the trouble to work out a problem like that. I will say that Addco has lost my respect and I probably wont consider their products for any of my future cars.

I just finally installed the new rear bar yesterday and I must say that it is everything that it should be and more. I am now looking forward to getting the front one installed. I just hope my tires can handle it :)
John B.
Houston, TX
10/22/2000

Guess I should've checked that first...you guys have really great customer service..doesn't seem to matter what time of day it is. You guys have answered all my questions about everything. I appreciate it and look forward to doing more business when I raise the money for it *LOL*. I think they should've changed UPS to OOPS, hehehe....I just found out that I have to call them at 9am to figure out whether they are gonna deliver it to me or whether I have to go and pick it up.. luckily I live 5 mins away from UPS, so it's all good. Thanks alot guys..
Brian S.
Charlotte, NC
10/17/2000

I installed the new bar on the rear last weekend. Installation was a snap, it took just slightly over an hour start to finish and could easily be done in slightly less time. I deviated from the instructions I found on the grandprix.net, I took both tires off to give me better access without crawling under the car and I used a back up wrench when removing the end link bushings. Cornering seems noticeably flatter! I can't wait until this weekend to get the front bar installed.

Your service and parts quality are excellent! If you need any testimonials you can have mine.

It is a pleasure doing business with you.
James D.
Ewing, NJ
10/12/2000

I am and always will be a huge fan of Vertical Stores. You are always willing to help me out. i appreciate it a lot. If you ever need a customer to go to bat for you, I am the man! Take care, and keep those products coming!
Brett L.
Lockport, IL
10/10/2000

Got the replacement letter today and let me say I am 100% satisfied with your customer service (not to mention the product)! Thanks very much.
Joe B.
Tarpon Springs, FL
10/10/2000

I think it is great that you came up with a store just for Grand Prix. Your company actually infulenced me to buy a GTP. Keep up the good work.
Gani K.
Chicago, IL
10/10/2000

Thanks! You simply amaze me with the quality of customer service and prompt responses! I really appreciate it. Well, I'm off to our MCCGP meet tonight a whole lot happier. I'll keep you posted.
Andre P.
Madison Heights, MI
10/10/2000

Yeeehaa!! THANKS A LOT! I'm glad you put up with me! :) Thank you for your time, you've been most considerate! :D
Zach Z.
Troy, NY
09/19/2000

The cold air kit has been installed and most of the packing material has been discarded. I do have the boxes they came in and the directions. I would not think that the intake system could be sold as new. I'm very pleased with the way you have handled this situation and can say that you have earned a very loyal customer. I will also recommend you highly to any one that may ask about you.
James D.
Godfrey, IL
09/19/2000

I just would like to take a minute to tell you folks what a great site this is! I've been around, and never found such a professional AND people friendly site. Where else can one go to find out news, locate merchandise, etc.. and have it be a "real people" site w/pics. of their own pride and joy.
My life is now so much more complete.Looking forwards to entering my '98 GTP as a car of the week candidate. PLEASE, keep up the good work!! I'll be sure to send this site to many!
Bill S.
Long Island, NY
09/16/2000

If you don't mind, with your permission I would like to make a post on the message board detailing your customer service that I have received. I believe that of all the companies that I have dealt with yours is by far the best for customer service. I will be shopping with you again in the future.....once I get more money that is!
Gary C.
Chicago, IL
09/14/2000

I will be glad to pay for you and the wife's lunch, too - take $100 off of the card. If you need the numbers again, please let me know. This should work out so well! Spring/strut installer and aligner standing by Tuesday AM. I leave for 5 hour trip Tuesday PM. All just part of the adrenaline seeking behavior we all enjoy.

Any problem with me giving you kudos on one or two of the message boards for your out-of-this-world customer service?

Extremely grateful (can you tell?!)
Scott M.
St. Marys, PA
09/08/2000

I want to thank you for your quick and friendly responses. I think customer service is very important in this day and age. It can literally make or break a company. I have been very pleased with the service and resonse time I have gotten from you and others at the GP Store. Thanks again for letting me know my other stuff should be arriving shortly and keep up the good work!! :)
Richard M.
Austin, TX
08/31/2000

I just wanted to say thanks for responding back to me and for being so nice and helpful. You will recieve alot of business from me because of that!!!!!
Johnna E.
Arlington, TX
06/04/2000

I was torn between buying the TPSE through the GPS or (removed). I have a fierce loyalty to buying through the GPS since you and Brian have been VERY good to me with OUTSTANDING customer service. At the time, however, the Adjustable Fuel Pressure Regulator was not available yet through the GPS, and I did not want to have to deal with (removed), so I went ahead and ordered that through (removed). At the same time, I figured I might as well do the TPSE at the same time on one order for convenience sake. After all of this fiasco surrounding the TPSE, I doubt I will order much of anything for my GP outside the GPS. The GPS is reliable, user friendly, VERY customer oriented, and always seems to carry a nice attitude, not to mention an outstanding array of performance parts for my car, AND the fact that you STILL compensated my wife's GPS purchase at Christmas when she had purchased some items a few days 'before' the BIG sale. That last one was something you didn't have to do, but did out of the kindness of your heart, and as a good business practice. These kinds of things are greatly appreciated and remembered, even though they go unsaid.

The reason for this email is the fact that I was forwarded some information through a 3rd party (-removed- to be specific) that you would have helped me out with the TPSE even though Casper's policy was to not provide refunds on electrical components. While that policy seems to have changed recently, or at least altered for a while, I wanted to tell you how much I appreciate your comments about helping me out. Unfortunately, I did not purchase the TPSE through the GPS, which was my loss. The good news is I was able to sell it to a fellow GP'er at a $14.00 loss, which is minor.

Your customer service and business conduct are things that go a long way with me. I am glad that (removed) forwarded that information on to me, as it is good to know that I would have had help had I purchased it at the GPS. I realize I am far from the largest purchaser at the GPS, but you will continue to have MY business as new parts are made available. You really do seem to have the customers in mind.
Bill H.
Northville, MI
04/24/2000

Thanks Michael, I appreciate what you've done for me. You guys are #1 (and so is the customer service). Many thanks.....
Mark M.
Royal Palm Beach, FL
04/07/2000

Just wanted to once again say how great this site is. Unfortunately I have sold my GTP and bought a Trans Am Ram Air. I think the thing I will miss most is your site. I have not been able to find anything comparable for the T/A. If you have any suggestions of comparable sites please let me know. I will continue to spread the good word about your site!!!!!
Rick B.
West Warwick, RI
03/18/2000

I just want to commend ya'll on such quick responses to the customer's concerns. This is really impressive and it's not the first time. Thanks a bunch!!!!
Adam S.
Baton Rouge, LA
03/17/2000

Dear Sir,

I wrote to you last week concerning ordering floor mats, and specially the trunk mat. I asked you about getting photos of how the mat looked in the trunk area.

So with that in mind, I when to your site today, Saturday, February 19th, and you had taken photos of the mat in the trunk area. It looks great! I want to thank you for doing this so quickly, and getting the photos posted on the site.

I work for (removed) and I am a visual designer for them. I'm main job is taking care of how the site looks for our customers. I know that the customer wants to really see what they are buy, specially when the product may cost allot.

Once again, thanks for adding those pic so quickly after my question on that topic.
Chad K.
Greencastle, PA
02/19/2000

I just wanted to say that I bought my second item from you. I got the rubber, winterized floormats. I love them. I have had another grand prix owner comment on them already. I just want to say that I am very satisfied with your timely service, in fact it is very quick. Thank-you and I hope to do more business with you.
Chris H.
Janesville, WI
01/11/2000

I would like to first say how pleased I am with the purchases I recently made through your company. I am a very skeptical person when it comes to mail order/email order purchases. I would like to tell you what a pleasure it was doing business with you. I found the Store to be very easy to use and was most impressed that not only did I receive everything in a very timely fashion, it was all there also!!!! I have had bad experiences with mail order before, so it took a lot for me to order. I just wanted to drop you a line to compliment you on the Grand Prix Store. I look forward to doing business with you again soon.
Eric K.
Troy, IL
10/15/1999

Thanks for the impressive response time and helpfulness from Brian and Mike.
Elisabeth and Jim C.
Aurora, IL
07/26/1999

Michael, Just wanted to take a moment to say thanks! I think that your site is awesome, and it just went up a notch knowing that like a lot of sites, we the little pe-ons out here actually get heard! You can count on me being back, and spreading the word! I checked out the update, and although I do like my carbon lenses, it would have made a model deciding factor. (FYI)

Thanks for the awesome service! Keep it up!
Bill B.
Fort Collins, CO
05/19/1999

All right people, I have been a part of this list for almost a year now and you ALL motivated me to purchase the finest car in the world, a 99 Bright Red GTP, I ordered headlight covers, a bug shield, the reflective lettering, Borla Exhaust, Pontiac Wing Nut and the overlays for the GTP side emblem thru the GP Store and would like to add my two cents. Upon ordering my stuff, i waited what I thought was sufficient time to have the stuff delivered and then sent an email to the store, that night I recieved several replies reguarding my orders and was very pleased with the professionalism demonstrated by the guys at the store. I have nothing but praise for the Store and the guys that run it. As is demonstrated by my almost thousand dollars worth of orders thru them. Sorry for the wasted b-width, but I couldnt lurk forever.
Grant F.
La Mesa, CA
04/27/1999

Thanks a lot for your continued monitoring of my order - I really appreciate knowing that i am not lost in the mail somewhere like most places that just take orders. You folks offer something that is almost a thing of the past now days and that is customer "service" --- thanks again.
Rick P.
Redlands, CA
03/29/1999

Hi Guys
In reference to my letter that I wrote, I wanted to let you know I have received all my orders, and wanted to thank you for the prompt service and hope to order more items as they are offered. Thanks again.
Dwight G.
Toms River, NJ
02/27/1999