If you are writing to check the status of your order, please first check the Where's My Stuff? page. If your order has not shipped and you expected it would have by now, please check the product page where you ordered it for the Availability message. This is listed in the shaded box where you clicked Add to Cart just above where you made your selections. Some items may ship a few days after you place your order and this will be listed in the Availability notice on the product page.
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Are you missing an email from us? If you did not get a reply to an email you've sent, please make sure you enter your correct email address; if it is entered wrong, you won't get our reply (yes, this happens a couple of times per week). Please also make sure to check spam folders for our replies; we reply to all emails. ATTENTION HOTMAIL, GMAIL, YAHOO USERS Please enter our email address into your address book to help ensure you receive our replies and emails. These email services are notorious for blocking emails you're expecting. Adding us to your address book will help prevent our emails from being blocked to you.
NOTE: This is not a warehouse and we do not ship products from here. Do not send returns or cores to the above address. To find out where to send a core return, click here. To find out how and where to return an item, please refer to our Returns section of the site for details. Sending anything other than mail orders to the above address will cause you to incur substantial restocking fees or core refund penalties.
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