3020 Issaquah-Pine Lake Road SE #35
Sammamish, WA 98075
NOTE: This is not a warehouse and we do not ship from here. Do not send returns. To return an item, please click Returns.
To check the status of your order, please check the Where's My Stuff? page. If your order has not shipped and you expected it would have by now, please check the product page where you ordered it for the Availability message. This is listed above the Add to Cart button just above where you made your selections.
Live Support Online
The fastest way to Contact Us is using our Live Support feature. Simply click the Live Support link at the top of any page to be connected with a Customer Service rep. Live Support hours are usually 7:15am-3:00pm eastern time Monday-Friday (except US holidays or when we skip out early for the day).
We are dedicated to answering your questions promptly, even during evenings, Saturdays and some holidays. Simply click the Live Support (or Support Offline) icon at the top of any page and if Live Support is not available, you will be prompted to leave a message that will be emailed to Customer Service.
Are you missing an email from us? If you did not get a reply to an email you've sent, make sure you enter your correct email address; if it is entered wrong, you won't get our reply (yes, this happens a couple of times per week). Please also check spam folders for our replies; we reply to all emails. ATTENTION HOTMAIL, GMAIL, YAHOO USERS Please enter our email address into your address book to help ensure you receive our replies and emails. These email services are notorious for blocking emails you're expecting. Adding us to your address book will help prevent our emails from being blocked to you.
We do not offer telephone support or telephone ordering at this time. We've served hundreds of thousands of customers since 1998 operating without telephone support or telephone ordering just like Amazon.com, Buy.com and other successful ecommerce companies and have had excellent results, providing customer service on days and at late hours our competitors are not even around. If you're skeptical, check out our Testimonials section, our reputation on auto related forums and our standing with the BBB. We're enthusiasts and consumers just like you. We believe in doing what we say we'll do. We'll never leave you hanging out to dry. Give our service a try, we'll strive to exceed your expectations.
Thanks for visiting us.
The Staff at PartsForYourCar