May 22, 2014 - Early this morning at about 1:45am EDT our internet service provider experienced a service outage that prevented visitors from being able to reach pfyc.com. Their technicians worked tirelessly to get the connectivity issue resolved. Connectivity has been restored and we're assured we have not lost any data nor has our server been breached, this was strictly a connectivity issue. PFYC does not store customer credit card information so this is not an issue for us anyway.
Incoming emails will be answered promptly and online support is back to normal. This has not caused a delay whatsoever in processing or shipment of any orders.
If you have any questions, please feel free to contact us and we'll respond promptly.
The Staff at PFYC-PartsForYourCar
If you are writing to check the status of your order, please first check the Where's My Stuff? page. If your order has not shipped and you expected it would have by now, please check the product page where you ordered it for the Availability message. This is listed in the shaded box where you clicked Add to Cart just above where you made your selections. Some items may ship a few days after you place your order and this will be listed in the Availability notice on the product page.
Live Support Online
The fastest way to Contact Us is using our Live Support feature. Simply click the Live Support link at the top of any page to be connected with a Customer Service rep. Live Support hours are usually 9:15am-4:00pm eastern time Monday-Friday (except US holidays or when we skip out early for the day).
We have a staff dedicated to answering your questions promptly, even during evenings, weekends and holidays. Simply click the Live Support (or Support Offline) icon at the top of any page and if Live Support is not available, you will be prompted to leave a message that will be emailed to Customer Service. Please make sure you enter your correct email address; if it is wrong, you won't get our reply. Please also make sure to check spam folders for our replies; we reply to all emails and in most cases you'll have a reply within an hour or two, oftentimes within minutes. Between the hours of 10pm and 9am eastern time and on weekends and holidays, response times may be a bit longer.
Our mailing address (FOR ORDERS BY MAIL ONLY-DO NOT SHIP RETURNS OR CORES HERE-SEE BELOW):
3020 Issaquah-Pine Lake Road SE #35
Sammamish, WA 98075
NOTE: This is not a warehouse and we do not ship products from here. Do not send returns or cores to the above address. To find out where to send a core return, click here. To find out how and where to return an item, please refer to our Returns section of the site for details. Sending anything other than mail orders to the above address will cause you to incur substantial restocking fees or core refund penalties.
We do not offer telephone support or telephone ordering at this time. We've served hundreds of thousands of customers since 1998 operating without telephone support or telephone ordering just like Amazon.com, Buy.com and other successful ecommerce companies and have had excellent results, providing customer service on days and at late hours our competitors are not even around. If you're skeptical, check out our Testimonials section, our reputation on auto related forums and our standing with the BBB. We're enthusiasts and consumers just like you. We believe in doing what we say we'll do. We'll never leave you hanging out to dry. Give our service a try, we'll strive to exceed your expectations.
Thanks for visiting us.
The Staff at PartsForYourCar.com