Shipping & Returns

Shipping

We utilize UPS, Fedex, and USPS for all of our shipping needs. Carrier choice is based upon availability and needs of the customer and is the sole discretion of PFYC. We always try to ship within 24 hours of order placement (do to the custom nature of some products, shipping within 24 hours is impossible, actual shipping time frames will be listed in the product description). Custom painted items can take anywhere from 4-8 weeks to ship.

Returns

Should you need to return a part for refund, exchange, or credit, please contact our returns department within 30 days of purchase at info@pfyc.com for a Return Merchandise Authorization (RMA) number. Most problems, such as installation, can be solved with a telephone call (866-695-7392). PFYC will not accept returned goods without prior authorization and an RMA# written clearly on the exterior of the box. The customer is responsible for freight on all return orders. Parts authorized to be returned, on a non-exchange basis, are subject to a 20% restocking fee. Returns will only be accepted within 30 days of the original date of shipment.  Custom painted parts - Once these parts are started, we can refund you less the paint(chemicals) that have been used. Exception is rear spoilers and front splitters, we can refund less 20%.

• Custom-made-to-order items are NOT returnable. This includes embroidered floor mats, interior embroidered items, and car covers.
• Hoodliners- These must be returned within 14 days of receiving the item.

Damages in Shipping

All damages from shipping must be reported to PFYC within two business days from tracking number delivery confirmation. After two business days, damages become the responsibility of the customer.