We're Here To Help
Your satisfaction is important to us! Use the form below to email us your questions about products, online orders, store experiences and more.
Telephone Ordering/Order Questions:
If you need help or have any other questions concerning your orders, or would like to place your order by phone, call: 866-695-7392 (PFYC) 11:00am - 3:00pm eastern time Monday-Friday except holidays or you may fill out the form below.
Salem, OH 44460 US
NOTE: This is not a warehouse and we do not ship from here. Do not send returns. To return an item, please click Returns.
To check the status of your order, please check the Where's My Stuff? page. If your order has not shipped and you expected it would have by now, please check the product page where you ordered it for the Availability message. This is listed above the Add to Cart button just above where you made your selections.
Live Support Online
The fastest way to Contact Us is using our Live Support feature. Simply click the Live Support icon below to be connected with a Customer Service rep. Live Support hours are usually 11:00am - 3:00pm eastern time Monday-Friday (except US holidays).
Email or Knowledgebase
Fill out the form below (include order number if you have one) and we'll get back to you promptly or click Search Articles to find answers in our Knowledgebase.